How to reboot the kit (station and gateway)

A power-cycle (reboot) clears most temporary glitches — a station that’s stopped reporting, or a gateway that’s dropped its connection. It’s safe and won’t lose any of your history, which is stored in the portal.

Reboot the gateway

1. Switch it off at the power switch, or unplug the power adaptor. (On a solar gateway, use its power switch.)
2. Wait about 30 seconds so it powers down fully.
3. Switch it back on. Watch the status light settle.
4. Allow a few minutes for it to reconnect to the internet and for your stations to reappear in the app.

Reboot a sensor station

1. Lift the station out of the water by its handle — you don’t need to remove the sensor.
2. Open the housing (undo the lid clips/screws). Inside you’ll find the controller and battery.
3. Power-cycle it: if there’s a power button or switch, hold/toggle it off then on. If there isn’t, briefly disconnect the battery connector, wait 10 seconds, and reconnect it.
4. Close the housing securely so it stays watertight, and return the station to its spot.
5. Allow up to 15–30 minutes for it to reconnect to the gateway and start reporting again.

After a reboot

Check the app: the gateway should show connected, and stations back online within half an hour. If something still won’t come back, see station not reporting or gateway offline — or contact support and we’ll help.