Troubleshooting
My sensor station has stopped sending readings
Updated 8 August 2026
If a station stops reporting, first check the app to see whether the gateway is also offline. If only the station is affected, it's usually battery/solar (after a long dull spell), the station drifting out of range, or the sensor fouled. Check the panel is clear and in sunlight, confirm it's within range of the gateway, then reboot the station. If it's still offline after 30 minutes, contact support.
A station that’s gone quiet is almost always one of three things: power, range, or the gateway. Work through these in order.
1. Is the gateway offline too?
Open the app. If everything is offline, the problem is the gateway or its internet connection, not the station — go to the gateway is offline instead.
If only this station is offline, carry on below.
2. Check power and solar
After a long spell of dull weather, a shaded station can run its battery low.
- Make sure the solar panel is clean and not shaded by leaves, branches or bird mess.
- Confirm the station is sitting in open sky, not drifted under trees or a bank.
- Give it a sunny day to recover. If it’s chronically shaded, we can fit a larger panel or slow the sampling — see low battery or solar charging problems.
3. Check range and position
- Has the station drifted? Wind can move it away from its mooring and out of range of the gateway.
- Reposition it back in its spot, with a reasonably clear line toward the gateway.
4. Reboot the station
If power and position look fine, reboot the station — see how to reboot the kit. Give it up to 15–30 minutes to reconnect and start reporting.
5. Still offline?
If it hasn’t come back after 30 minutes, contact support with the station name and when it last reported — we can see its status our end and help quickly. If your water is at immediate risk, run your aerator manually in the meantime.
Didn't fix it?
If your water is at risk right now, call us — otherwise drop us an email and we'll help.